STEP 4: Service Confirmation and Follow-up
Once we have selected your caregiver, an AHCS case manager will contact you by phone to confirm the scope of services and the service start date and address any unanswered questions or concerns. Depending on your needs, services can start as early as one week from our initial consultation.
STEP 5: Meet Your Caregiver (optional)
It’s important that our clients and their families are comfortable and at ease with their designated caregiver; a positive client-caregiver relationship enables us to provide optimal care to your loved one and peace of mind for you. If you wish, we will arrange a mutually convenient meeting time prior to the first scheduled day of service.
If, at any time during our course of service, you or your loved one is not satisfied with our choice of caregiver, we will be happy to select someone you feel will better serve your needs.
STEP 6: First Day of In-Home Senior Care Service
Our client’s level of comfort with our staff and home care services is of utmost importance. On the first scheduled day of in-home senior care, our caregiver will be accompanied by an AHCS field supervisor. The field supervisor will provide oversight and direction, answer client or caregiver questions, and ensure compliance with your loved one’s plan of care. Depending on the circumstances and the client’s level of comfort, the field supervisor will stay a minimum of one hour and/or up to the full duration of the visit.
STEP 7: Follow-up, Oversight & Communication
Our Director of Care provides oversight for all companion and licensed aides. Caregivers communicate regularly with field surpervisors, nurses and office staff, and report each day to their scheduling coordinator. All caregivers are trained to immediately report any concerns or problems to their field supervisor.
On a quarterly basis (or as designated in the in-home senior care plan), an AHCS nurse will visit the client’s home to check on your loved one, assess caregiver service, and ensure compliance with the care plan. If there are changes in your loved one’s cognitive or physical status, our nurse will contact you directly to discuss the situation and/or recommend changes to the care plan.
Our dedicated, experienced office staff is available by phone, fax, or email to address questions or concerns from clients or family members. We staff our hotline 24/7 and can respond immediately in the event of an emergency. If your caregiver falls ill or goes on vacation, we will assign a temporary caregiver promptly (and notify you by phone) so there is no interruption in service.
CONTACT US today for your free, no obligation, Massachusetts senior care consultation or call us at (877) CARE-195.